Refund & Cancellation Policy

MasterClasses and Digital Educational Products

Customers may request cancellation and a full refund before accessing or downloading digital course materials and before attending or accessing a live or recorded MasterClass.

Once a customer has accessed substantial digital course content, downloaded instructional materials, or attended a live educational session, purchases are generally non-refundable, except where otherwise required by applicable law.

One-on-One Consulting

Consulting appointments may be rescheduled or canceled at least 24 hours before the scheduled appointment. Cancellations made at least 24 hours in advance are eligible for a refund or rescheduling.

Missed appointments and cancellations made less than 24 hours before the scheduled appointment are generally non-refundable.

Annual Access

The Biz Flow Connect Business & Financial Literacy MasterClass and the other plans listed on this website are sold as a single payment covering a term of twelve months from the date of purchase.

These are not subscriptions. No payment method is stored for future charges, nothing renews automatically, and no further amount is charged at any time unless the customer chooses to make another purchase.

Access ends at the end of the twelve-month term. We will send a reminder to the email address used at checkout before access ends, stating the date. A customer who wishes to continue may purchase a further twelve months at the price then shown on this website, either before or after their access has ended. Where a further term is purchased before the current one ends, the additional twelve months are added to the existing end date.

A small number of customers purchased an annual subscription before this change. Those subscriptions continue until the end of the term already paid for and will not renew. Nothing further will be charged to them, and their access continues until the end of that term on the same basis as above.

The cancellation and refund rules stated above for MasterClasses and digital educational products apply to each twelve-month term.

Duplicate or Incorrect Charges

Customers who believe they were charged incorrectly or more than once should contact Biz Flow Connect LLC so that we can investigate and resolve the issue.

How to Request a Refund

Refund requests must include the customer’s name, email address used for the purchase, order information, and reason for the request.

Approved refunds will be returned to the original payment method. Processing times may vary depending on the customer’s financial institution. Refunds generally take 5–10 business days to appear in your account after they have been processed.

Nothing in this policy limits any refund or cancellation rights provided by applicable law.