Updated Sep 10, 2026 · 7 steps · 2 min read

1. 1

   Start at the Permissions screen

   Open the More tab → "Permissions". Every grant detection needs is listed with its live state — anything marked "Needs attention" is your answer. Tap the row: the app asks the phone directly, and opens Settings only where the phone insists.

   
2. 2

   Permissions decay silently

   Phones quietly downgrade grants: location slips from "Always" to "While using", and precise location can get switched off. Both make detection stop with no error anywhere. If drives went quiet after a system update, re-check "Location — Always" and "Precise location" first.

3. 3

   Android: battery must be Unrestricted

   If the "Battery — unrestricted" row needs attention, Android is allowed to put detection to sleep to save power. Tap the row and set BizFlow to Unrestricted under App info → Battery.

4. 4

   The Samsung sleeping-apps mystery

   On Samsung phones, once BizFlow is set to Unrestricted it disappears from the "Sleeping apps" and "Never sleeping apps" pickers. That is not a bug: an Unrestricted app is outside the sleeping system entirely, so those lists no longer apply to it — there is nothing left to add. The Permissions screen’s Samsung row says exactly this.

   If you hunted those lists for BizFlow and could not find it, that vanishing act was the proof the exemption is working.

5. 5

   Low Power Mode dulls detection

   Low Power Mode (iOS) and Battery Saver (Android) delay the signals detection rides on, so drives start late or short ones are missed. The app shows a warning while either is on; turn it off for reliable tracking.

6. 6

   Force-closed the app? Just open it

   Swiping the app away in the app switcher can stop detection on some phones until the app runs again. BizFlow checks its own engine every time you open it and restarts detection if it died — so when in doubt, open the app once and drive.

7. 7

   Still stuck

   Check the "Drive notifications" row (drives may be detected but nothing is telling you), and on iOS the "Lock Screen drive card" row. If every row is granted and drives still do not appear, use "Contact support" on the More tab — the Diagnostics screen keeps an event log on your phone that helps pin it down.